Return Policy

Return Policy - StyHosp Enterprises

Defective Products Only

At StyHosp Enterprises - Hotel Supply, we stand behind the quality of our Egyptian cotton linens and hospitality products. We accept returns only for defective products that do not meet our quality standards.

What Qualifies as Defective?

  • Manufacturing defects (torn seams, holes, or fabric flaws)
  • Incorrect product specifications (wrong size, GSM, or thread count)
  • Products damaged during shipping
    • "Customers must inspect all shipments upon delivery in the presence of the carrier. Any damage must be noted on the delivery receipt. Shipping damage claims not documented at delivery may not be eligible for compensation."
  • Items that do not match the product description

Return Process

  1. Contact Us Within 7 Days: Email sales@styhosp.com or call +254716980185
  2. Provide Details: Include order number, product details, and photos of the defect
  3. Return Authorization: We'll provide return instructions if the claim is approved
  4. Return Shipping: We'll cover return shipping costs for confirmed defective items

What We Don't Accept

We do NOT accept returns for:

  • Change of mind or color preference
  • Normal wear and tear from use
  • Products damaged by improper care or washing
  • Custom or personalized orders
  • Products used for more than 30 days

Refund Process

Once we receive and inspect the defective product:

  • Replacement: We'll send a replacement product (preferred option)
  • Store Credit: Full value store credit for future purchases
  • Refund: Full refund to original payment method (processing time: 5-10 business days)

Contact Information

Email: sales@styhosp.com
Phone: +254716980185
Address: Two Rivers - Southern Tower, Limuru Rd, 3rd Floor, Office 6.2, Nairobi, Kenya

This policy applies to all purchases from StyHosp Enterprises. We reserve the right to inspect returned items and determine if they qualify as defective.